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Swim School Term's and Condition's
Please click here for the key information you need to know and full Swim School terms and conditions
Gym Membership Agreement
Please contact the gym membership team on memberships@northernarena.co.nz for the latest copy of your gym membership agreement.
Website Usage Term's and Condition's
Please read the following general terms and conditions and conditions of website usage (“Terms and Conditions”) carefully because your use of the Northern Arena website (the “Website”) is subject to them. The Website is owned by Northern Arena Limited (New Zealand). These Terms and Conditions may be amended without notice to you from time to time as our Website changes or new functionality or products are added. You may click on the current version of these Terms and Conditions from the homepage of this Website at any time.
In these terms, “you” refers to the person accessing or using the Website, and “your” has a related meaning. “We” or “Northern Arena” refers to Northern Arena Limited, and “our” or “us” have corresponding meanings.
The Website
The Website provides you with general information about the Northern Arena facility and offers you the opportunity to purchase Speedo and other merchandise products on line. Please refer to our additional Online Shop Terms and Conditions for the terms that apply to your purchase of merchandise through the Website.
Privacy
We treat your privacy very seriously. No personal information held by Northern Arena will be passed onto any other third party, unless specified on this Website, or required or permitted by law. Northern Arena collects electronic data information through various marketing exercises and promotions, if you ever feel that your data has been collected erroneously, please contact www.northernarena.co.nz">info@www.northernarena.co.nz//. All electronic marketing includes an unsubscribe button. We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Please refer to our Privacy Policy for further information.
Use of the Website
You agree that you will only use our Website in a way which is consistent with our Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that will not use our Website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our Website.
You acknowledge and agree that our Website and any goods that you obtain from our Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
Purchasing Goods
Please see our Online Shop Terms and Conditions to read our detailed instructions and terms and conditions for purchasing products from this Website. The Online Shop Terms and Conditions also address any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.
Downloading and Copying
All copyright and other intellectual property rights in the Website are owned by or licensed to us, unless the content is identified as being the property of a third party, or is content included in a third party linked website (“Third Party Link”). You may download the materials on this Website to a single personal computer and print a hard copy of the materials on this Website in order to help you decide whether to place an order with us providing you do not delete, change or modify in any way any copyright notices on the materials you download from this Website. Except for this limited licence, you may not copy, reproduce, re-publish, upload, post, transmit or distribute any material on this Website (or part of such material) in any way or in any form (whether electronic, hard copy or otherwise), unless you obtain our prior written consent. Doing so would constitute an infringement of Northern Arena’s and/or third party copyright and other intellectual property rights.
Third Party Links
All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and Northern Arena has no responsibility or liability for these third-party sites. By including a Third Party Link, we are not implying: (a) our endorsement of the Third Party Link (or its content); or (b) that we have any relationship with the owner of the Third Party Link. If we ask you to remove a link to this Website from your website, you must remove the link immediately.
Disclaimer and liability
We have used commercially reasonable efforts to prepare the Website, but we do not give any warranties or representations of any kind, including without limitation any warranties as to the accuracy, reliability, completeness or fitness for purpose of the information included on the
Website or any Third Party Links.
To the maximum extent permitted by law, we exclude all responsibility and liability in connection with the Website, and your use of or reliance on the Website (including any Third Party Links or your purchase of products through the Website). We will not be responsible for errors, omissions or misstatements or be liable for any loss or damage however caused.
Availability
Northern Arena will use reasonable endeavours to ensure that this Website is fully operational at all times. However we do not warrant that the Website will be fault free. In particular access to this Website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Northern Arena reserves its right to restrict, suspend or terminate your use of this Website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions or the Online Shop Terms and Conditions.
Alterations
We may amend this Website and our services at any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our Website or any of the products supplied to you, please contact Northern Arena at www.northernarena.co.nz">info@www.northernarena.co.nz// or through the contact form on the contact us page
Miscellaneous
The Terms and Conditions together with our Online Shop Terms and Conditions and Privacy Policy contain the full and complete understanding between Northern Arena and you. No advice or information, whether oral or written, obtained by you through or from the Website or from any conversations with our staff will operate to vary these Terms and Conditions or the Online Shop Terms and Conditions.
New Zealand Law
The Terms and Conditions and the Online Shop Terms and Conditions and all contracts concluded under them are governed by and shall be construed in accordance with the laws of New Zealand whose courts shall be courts of exclusive competent jurisdiction.
Privacy Policy
Introduction
Northern Arena is committed to protecting its customers' personal information. This Privacy Policy sets out how we collect, use, and protect your information when you visit any of our websites and use any app, products or services which we sell and/or provide.
We may need to update this policy from time to time, including when necessary to reflect changes to our services or changes in law. When we update this policy, we will revise the "Last updated" at the top of the policy. Where the changes are material, we will use reasonable endeavours notify you – usually by prominently posting a notice of those changes on our website or by sending you an email.
We encourage you to read this policy carefully. If you have any questions, please contact us.
This Privacy Policy covers the following topics:
1. What information does Northern Arena collect?
2. What does Northern Arena use your information for?
3. How do we protect your information?
4. Access to your information
5. Do we use cookies?
6. Do we disclose information to third parties?
7. Third party links
8. Online Privacy Policy Only
9. Your Consent
10. Changes to our Privacy Policy
11. Contacting us
This policy is provided for your information and doesn't limit or exclude your rights under the Privacy Act 2020.
In this policy, when we say ‘personal information’ we mean identifiable information about you, for example your name, email, address, telephone number, and bank account details. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then this policy doesn’t apply. We recommend that you also read our website terms of use for more information on how we treat your other data.
What information do we collect?
We collect information from you when you use, register on our site, purchase a product or trial, subscribe to our newsletter, respond to a survey or fill out a form.
The ways we may collect your personal information can generally be categorised into (1) information you give us directly, (2) information we collect automatically) and (3) information we get from third parties.
Personal information you give us directly
When purchasing or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth or credit card information.
Personal information we collect automatically
We collect some information about you automatically when you visit our websites or use our services. For example, to make our websites more useful to you, our servers may collect your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. This information helps us provide the best possible service to you by tailoring our services to best suit you. Some of this information is also collected using cookies and similar technologies. For example, we use cookies (including third party cookies) to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.
The third party cookies we use on our website include Google Analytics. Third party cookies such as Google Analytics help us to better serve your needs by providing us with information as to how users use our websites and services.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some of our services will not function properly or may not be fully available.
What Information We Collect
Personal information we get from third parties -
In most circumstances, we will collect personal information directly from you. However, in limited scenarios we might collect personal information about you from third-parties or other publicly available materials. We use this information to personalise and improve our services to you and in some cases verify the personal information you provide to us. Where we collect personal information about you from any third-party will we only collect and process that information in accordance with all applicable privacy laws.
If you choose not to provide us with your personal information, then we may be unable to provide you with parts or any of our services, and some functions and features on our websites may not be available to you.
What does Northern Arena use your information for?
Where we collect personal information about you, we will only use that information in compliance with our obligations under all applicable privacy laws. We predominantly use your personal information to operate our website and otherwise provide our services to you. Your personal information may also be used in one of the following ways:
• To personalize your experience
• Your information helps us to better respond to your individual needs.
• To improve our website
• We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
• Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails
• The email address you provide for purchase processing, may be used to send you information and updates pertaining to your purchase, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To protect you, us and others property. We may use your personal information to detect and/or prevent any illegal activity that may threaten any of our websites or our services or facilities and to enforce our site policies, or protect our or others' rights, property, or safety. For example, we may provide your personal information to our affiliated providers to detect and/or resolve any illegal activity involving our members which has taken place at the facilities.
• To analyse our services. We may use any personal information we collect about you and other users of our websites and services to produce aggregated and anonymised analytics and reports.
• To meet our legal obligations. We may use your personal information to comply with any applicable laws and/or regulations. We will not keep your personal information for longer than is reasonably necessary to fulfil the purposes outlined in this policy and to allow us to comply with our legal obligations.
How we may share your personal information
There will be times when we need to share your personal information with third parties. Where we do disclose your personal information to third parties, we do so in connection with the purposes outlined above and will use reasonable efforts to make those third parties aware of the terms of this policy. We may disclose your personal information to:
• OUR AFFILIATED COMPANIES - We may provide your personal information to other independent entities which operate under the "Northern Arena" brand to facilitate the provision of any affiliated "Northern Arena" branded products and/or services which are provided by these independent entities. For example, we may need to provide certain personal information to facilitate your subscription.
• OUR THIRD PARTY SERVICE PROVIDERS - We may provide your personal information to third party service providers who assist and enable us to use your personal information to support delivery of our services to you. For example, these third party service providers may include web-hosting companies, providers of email management and distribution tools, providers of services that provide aggregated reports on website activity and payment processors engaged by us to securely store or handle payments information, such as credit or debit card details.
• REGULATORS - We may provide your personal information to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
How do we protect your information?
We are committed to keeping your personal information safe and secure. We implement a variety of security measures to maintain the safety of your personal information when you make a purchase or enter, submit, or access your personal information. We follow generally accepted industry standards to protect the personal information submitted to us.
We offer the use of a secure server for all supplied sensitive or credit. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration.
We store your personal information locally in New Zealand or via software management systems in countries with comparable privacy and security laws as here in New Zealand such as Australia. You authorise us to transfer, store, and process your personal information in New Zealand and possibly other countries provided we comply with our obligations under all applicable privacy laws.
Access to your information
You can request to access all Personal Information or Trade Information we hold about you and ask us to correct it if it is wrong. We will respond to your request in accordance with the process provided for in the Privacy Act 2020 (NZ) or such other applicable privacy. To request any information we may be holding please contact us by ringing 09 421 9700 or emailing info@northernarena.co.nz . Any access request which involves significant work or which we reasonably believe to be vexatious (for example, unnecessary repeated requests over a short time frame) may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
Please note that, if you are in New Zealand, there are some statutory exceptions (contained in Part 4 of the Privacy Act) where your request for access to your personal information may be denied.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Do we disclose any information to third parties?
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, but we require those parties to agree to keep this information confidential. We may also release your information when we believe release is required to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable bulk visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our web site privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Northern Arena, PO Box 315541 Silverdale 0944, Auckland | 09 941 9267 | info@northernarena.co.nz
Requests for access to your personal information:
Club Manager/ Privacy Officer
Northern Arena New Zealand
PO Box 541145
09 421 970
Gym House Rules
Please note that these House Rules form part of your Northern Arena Membership Agreement. They form part of our club rules and may be changed without notice. Breach of these House Rules may result in termination or suspension of your Membership Agreement. If your Membership Agreement is terminated as a result of your breach of these House Rules, you may also be prevented from re-joining Northern Arena in the future.
HEALTH AND SAFETY
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You must always follow Northern Arena’s Health and Safety instructions and requests from Northern Arena staff, otherwise, you may be asked to leave the premises.
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Please wear clothing that is appropriate and comfortable to exercise in – no jeans, bare chests, bikinis, or items of clothing that are offensive or intimidating to others.
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Please ensure you are fully dry before leaving the pool halls.
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Please wear appropriate sports footwear. No open-toe footwear. Bare feet are allowed only in classes that require it.
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Towels are compulsory in workout areas. If you have forgotten your towel, you can buy one at reception.
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You are expected to clean up after yourself and wipe down all equipment after use.
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Please do not enter the premises under the influence of drugs or alcohol. Anyone who does will be asked to leave immediately and may have their membership terminated.
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Please do not enter the premises if you are feeling unwell.
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You are not permitted to train or coach others in our clubs unless you have authorisation from Northern Arena to do so.
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Your gym access card is for your individual membership only – Do not use your tag to gain access into Northern Arena for another person.
YOUR PERSONAL BELONGINGS
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It’s up to you to keep your belongings safe
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Please keep bags off the gym floor and do not bring your bags to class. Leave all your gear in the lockers provided.
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Please leave your gear in the lockers and use a padlock while working out. Please take your gear home every night.
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Clothes on. What you wear during training is up to you. What you don’t wear however, is a subject of contention. Guys, we know you’ve worked hard, but keep your tops on during your workout please – give that 6-pack some exposure at the beach.
PHOTOGRAPHY IN CLUB
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Do not photograph or video anyone on club premises without the express prior consent of every single person who may be in the images, whether staff, Personal Trainers or members.
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Do not post online, broadcast, stream or publish any photos or videos which contain an image of any person other than you or someone who has given you permission to post this image.
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If members or guests want to use any photo or video taken on club premises for commercial purposes, they must get written permission from Northern Arena Management.
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Northern Arena staff and contractors may take photos or video recordings for the purposes of providing services to members, social media, or advertising. Where Northern Arena staff or contractors take such photos or recordings, they must abide by all relevant Northern Arena policies.
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Strictly no photos or videos in the changing rooms
POOL
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Caps must be always worn while in the pool.
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Please wear swimwear that is appropriate and comfortable to exercise in.
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Please follow the guidelines of your Swimfit instructor regarding swimming direction and lane usage.
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For everyone's safety ensure you are fully dry before leaving wet areas (no moving between the pool hall and gym changing rooms whilst wet).
THE HEAVY STUFF
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Do not bring illegal or banned performance-enhancing substances of any kind on or around facility premises.
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Do not carry out (or attempt to carry out) any illegal activity in or near our facility.
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Do not behave inappropriately or offensively, particularly in the changing rooms.
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Do not use abusive language or harass, insult, or threaten anyone (staff or members). We will terminate the membership of anyone who causes other members or staff genuine concern about their safety inside or outside the club (that includes emails, texts, phone calls or correspondence).
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Do not solicit members or carry out any business, promote products or services within the club. This includes contacting members or staff by email for business purposes without their consent.
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No Gang Patches or Gang-related clothing.
CHILDREN
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The minimum age for a gym membership is 13 years.
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Children between the ages of 13 and 18 (inclusive) require consent from a legal guardian to become a gym member or use the club facilities on a casual basis.
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From time-to-time Northern Arena may work together with schools or clubs to offer supervised exercise programmes. The terms of any child's access and use of Northern Arena’s facilities for the purposes of any school or club programme will be as agreed between Northern Arena and the relevant school or club.
COMPLAINTS PROCESS
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If you have any concerns or complaints about a service, a staff member or a facility, please speak to reception and we will put you in touch with the appropriate manager.
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We may ask you to put your complaint in writing.
Online Shop Term's and Condition's
Your use of the Northern Arena website (the “Website”) is governed by the Terms and Conditions of Website Usage and the [Online Shop Terms and Conditions] set out below. By using the Website, and purchasing any products from the Website, you will be deemed to agree to the Terms and Conditions of Website Usage as well as the [Online Shop Terms and Conditions] set out below. Please read the [Online Shop Terms and Conditions] carefully before placing your order as these terms will govern your purchase. Any personal information you provide us will be treated in accordance with our Privacy Policy.
In these [Online Shop Terms and Conditions], “Northern Arena” and “we” refer to Northern Arena Limited, its related companies, successors and assigns, and “our” and “us” have corresponding meanings. “You” refers to the person accessing or using the Website, and “your” has a corresponding meaning.
Northern Arena is located at Northern Arena, 8 Polarity Rise, Silverdale, Auckland and we specialise in learning to swim, health and fitness and supplying Speedo swim-wear, Manuka Doctor, Sting, Myzone, and more accessories and are committed to making online retail an enjoyable and simple experience.
All items are displayed in New Zealand Dollar, NZ$.
Placing an Order
Ordering online is easy. You simply place the items you require in your shopping basket by clicking on the Buy button whenever you see an item you would like to buy. Adding an item to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time by clicking the Your Shopping Cart link. Once you have found all the items you need, go to the checkout, and pay for your purchases. Following the simple instructions given there when you have completed the check-out details, you will be shown a Final Order Summary.
Once this information has been entered you will be transferred your preferred payment method of debit/credit card (either Locally hosted Stripe or Paypal) secure payment gateway, where you will then need to enter your payment details including credit card details and your full billing address.
Please note that any goods purchased on the Website must be for personal use only and must not under any circumstances be purchased for commercial purposes or distributed commercially.
Acceptance of Orders
All orders are subject to acceptance by Northern Arena. We will notify you of our acceptance of your order by e-mail shortly after we receive it. At this point, a binding agreement will be created between us in accordance with this Customer Service Agreement. If the product you want is out of stock or the price of the product has increased between the time of the order and our acceptance of it, we will e-mail you to advise you of the change in price or when more stock is due. You will then need to confirm to us whether you wish to proceed with your order.
Clerical Errors
Northern Arena uses all reasonable endeavours to ensure that all information on the Website is accurate. In the unlikely event that an incorrect price is displayed in relation to any product on this site due to a clerical, typographical, or pricing error, Northern Arena shall have the right to refuse to accept any order or cancel any contract to supply such product whether or not the order has been confirmed and the credit card has been charged. If a credit card has already been charged for the purchase and the order is cancelled for this reason Northern Arena shall issue a credit to your credit card in the amount of the incorrect price within 5 working days.
Listing and Descriptions
Northern Arena makes every effort to ensure that the product descriptions and photographs provided on the Website are accurate. Whilst the reproduction of colours and styles contained on the photographs shown on the Website are as accurate as image and photographic processing will allow, Northern Arena does not accept responsibility for slight variances in colour or style.
Pricing and payment
All pricing shown is in New Zealand Dollars. GST (Goods and Services Tax) at 15% is included within the price. [Customers outside of New Zealand are required to pay by credit card in New Zealand Dollars. We do not accept any other currency. Your credit card issuer may apply charges for currency conversion. Northern Arena will not cover the cost of these charges or accept responsibility for any currency conversion charges.]
We accept Visa and MasterCard. Please note, your card payment is processed by either Stripe or Paypal. Goods will only be dispatched once full payment has been received and funds have been cleared – this may take up to four days, however typically two days with Visa and MasterCard.
Northern Arena is proud to be associated with Stripe or Paypal, Northern Arena does not collect or store any credit card information. This information is all processed by Stripe or Paypal. When making a purchase you will be directed to a secure webpage hosted by either Stripe or Paypal to enter your payment details. These hosted payments page is secured using SSL.
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.
Delivery
Northern Arena will deliver to New Zealand addresses only. Northern Arena endeavours to despatch all orders within 5 working days. All goods are delivered by Post Haste. Delivery to all other countries outside of New Zealand is currently not available. Northern Arena cannot be held responsible for delays that may occur during transit. Northern Arena accepts no liability for undelivered goods sent via Post Haste, a refund will not be processed if the mail is lost, undelivered, or stolen.
Postage Costs
These are calculated using your delivery address, weight, and size of the item. Follow the instructions on the website to see your total packaging & carriage costs.
[All international packages are sent international economy courier with New Zealand Post at a minimum charge for a package of weight at 1kg. For parcels above 1kg, the rate will vary. Northern Arena will inform you of these costs prior to dispatch. Go to www.posthaste.co.nz for exact rates. Any charges or customs entry fees charged on entry to the delivery address entered on your order are your sole responsibility.]
[Northern Arena is not responsible for any taxes and/or duty at the point of entry. Northern Arena will not guarantee the delivery or refund of any non-deliveries due to Customs not accepting the parcel.] All packages [(within New Zealand and international)] are delivered door to door and require a signature upon delivery. Track and Trace are standard for all packages. All packages are targeted for delivery between 2 – 6 working days.
Returns Policy – Your Right to Return and Exchange Goods
If you are not 100% satisfied with the items you have ordered, please email us at shop@northernarena.co.nz and let us know the reasons for your dissatisfaction. If you return your order to us in accordance with our Return Conditions below, we will be happy to offer a full refund or exchange the goods for another item.
Please note the following conditions apply to all returns “Return Conditions”:
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Items must be returned to us within ten days of the date on which you received the item.
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We will not refund your return delivery costs.
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We will only accept goods returned with prior notification through correspondence with our sales department at shop@northernarena.co.nz/
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We will not accept any goods that have been worn, used, have their labels removed, resized, engraved, altered or damaged. Please note that health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than “As New” condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments.
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We can only accept items returned if they are within their original packaging.
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The original invoice must accompany the returned item.
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We will not accept returns from countries outside New Zealand.
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All returned goods must be sent to Northern Arena at the following address: Northern Arena, PO Box 541 Silverdale, 8 Polarity Rise, Silverdale 0932, Auckland, New Zealand.
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There is no return or exchange for sale items
Northern Arena guarantees all products purchased from our online store to be free from defects. We will gladly replace defective items or issue a credit for any defective items you wish to return. Manufacturing defects do not include normal fair wear and tear and any damage caused by accidental or non-accidental damage. Notwithstanding the bullet points set out above, if your product has a manufacturing defect, we will refund your postage costs, and accept the return, even if it is a sale item. Depending on the nature of the defect, we may also waive our requirement that the good be returned within 10 days.
We strongly advise you to check goods thoroughly upon delivery before removing any attached tags.
Northern Arena reserves the right to turn down a return at our discretion if the above Return Conditions are not met.
Exchange Policy
In the event of an exchange, items are subject to product availability. You will be responsible for any delivery costs for returning items to be exchanged. We can only exchange an item for a different style and colour subject to our stock availability. All exchange enquiries can be made by contacting shop@northernarena.co.nz/ with EXCHANGE in your subject heading. Exchanged items can only be dispatched after the returned goods have been received in accordance with our Returns Conditions and undergone a quality control check back at head office. Please be aware that you may incur an additional delivery charge for the delivery of the replacement item.
Receiving a Refund
Once your package has been returned to us within the above stated time frame, unless otherwise authorized by the directors at Northern Arena, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund for all items that satisfy our Return Conditions will be credited to the original purchaser’s credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Northern Arena.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Northern Arena reserves the right to refuse a return or exchange for any item sent back in a condition that does not satisfy our Return Conditions. Only items which Northern Arena can confirm satisfy our Return Conditions will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise arranged with and agreed to by Northern Arena.
Gift Returns
If someone has sent you a special gift from Northern Arena but it wasn’t quite right, then provided that you comply with our Return Conditions, you can return it in exchange for a credit note which you can use to redeem on our Website. A Northern Arena credit note will allow you to select a replacement item / items from our Website for a period of one month. When you wish to redeem your credit note, please get in touch with our head office to organize an online purchase with your credit note.
Manufacturer’s warranties
If a product you have bought comes with a manufacturer’s warranty or guarantee, and the quality is questionable, and/or becomes deteriorated before the warranty runs out please contact Northern Arena through our contact us page, as we will ensure that either your product is fixed or replaced in accordance with the manufacturer’s promises.
Comments and Complaints
If you have any complaints or comments about our web site or any of the products supplied to you, please contact us through the contact us section on the website.
New Zealand Law
Any goods supplied or sold by Northern Arena Limited, are sold or supplied under New Zealand law and users submit to the jurisdiction of the New Zealand courts.
Our Liability Responsibilities
No claim against us:
Northern Arena will not be liable:
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for any loss or damage of any kind whatsoever to your personal property which you bring into the facility, or onto the premises, at your own risk (excluding where such loss or damage is due to Northern Arena’s negligence).
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for any loss or damage of any kind whatsoever to you or your personal property which has been caused by a third party (such as a personal trainer, physiotherapist, or another visitor/ member) who is not connected with our services and facilities that we provide to you.
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for any loss or damage of any kind whatsoever to you or your personal property which has been caused by events that are beyond our control and that could not have reasonably been foreseen or prevented; or
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for any closure or failure to provide or offer services because of events beyond our control.
Limitation of liability:
In no event shall either party be liable to the other for any consequential or indirect losses.
Risk of injuries and release of liability:
We warn you that, while on our premises, you or child under your care may be exposed to certain risks. By entering into a service agreement and on every occasion, you or child under your care use our facilities and you or a child under your care participate in an exercise or fitness programme, learn to swim lesson, or any other activity, you acknowledge and accept our warning of risk of injuries set out above and that you or child under your care is subject to the risk of injury.
Third Parties
We use third parties to provide some services in our club, such as personal training, group fitness classes and physiotherapy. We are not responsible for those services provided by third parties.
Claims against a third party: If you are unhappy with the service you have received from a third party and wish to make a claim, your claim should be brought against the third party, not us. We will not be liable for any claim resulting from an act or omission by a third party.
Our support: Where possible, we will help you to resolve any issue you may have with a third party at Northern Arena and request that you notify us before contacting the third party. We require that personal trainers, group fitness instructors and physiotherapists in our facility are qualified.