If you are unable to attend a lesson you must log in to your online portal or app and mark yourself/child/children as absent no less than 1 hour before the lesson commences to receive a makeup token.

• Absences can only be marked 7 days in advance.

• Makeup tokens can only be used after the class you have marked absent from has been missed.

• Your makeup token will have no expiry.

• Makeup lessons are subject to availability.

• Makeup lessons can only be booked up to 3 days in advance.

• Makeup lessons are not available for Manuka Doctor sponsored Water babies.

• Refunds or credits are not provided as an alternative.

• Makeup lessons are not transferable to other students.

• Please be aware that students must have an ACTIVE BOOKING to redeem make up tokens.

• Due to Makeup Tokens having no expiry, these will remain on your swim account should you cancel. However, they can only be used whilst you have an active booking.

• In the unlikely event of lessons being cancelled due to something out of our control, customer’s swim accounts will be issued with a makeup token.  Refunds or Credits will not be given.