Late payments:

If you do not fully pay your fees on the due date, we may: 

Suspend your membership: Suspend your membership with us until your payments are up to date.
We may need to pass on bank fees and recovery costs associated with your late payment and you agree to authorise us to do this. 
 

Debit your account: Debit your nominated account, and you agree to authorise us to do this, without prior notice, until we have received the total amount owing.

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We will make a reasonable effort to notify you about the direct debit beforehand but do not have to. If a payment day is not a Working Day, we will debit your account on the next working day. Depending on your bank, payments may take up to 5 Working Days to be processed. Please ensure you have allowed for this possibility by making sure there is enough money in your nominated account for up to 5 Working Days following your payment day. 

Your payment responsibilities: 

You are responsible for:

• making sure that your nominated account is set up to accept our direct debit; 

• making sure there is enough money in your nominated account on the payment day and up to 5 Working Days following your payment day; 

• letting us know if you decide to change your bank and/or nominated account prior to any change being made; 

• letting us know if you decide to change your credit card or your credit card provider prior to any change being made. 

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​Disallowed payments:

If your bank or credit card provider does not allow payment, such as where your account does not have enough money in it or you are over your credit limit, we will first ask you to pay. If you do not pay us, we will debit the payment to your nominated account or credit card again, with any other membership fees you owe, on or before the next payment day. We will also charge you any transaction and administration fees that we may incur as a result of your non-payment.  

Disallowed payments:

If your bank or credit card provider does not allow payment, such as where your account does not have enough money in it or you are over your credit limit, we will first ask you to pay. 

If you do not pay us, we will debit the payment to your nominated account or credit card again, with any other membership fees you owe, on or before the next payment day. We will also charge you any transaction and administration fees that we may incur as a result of your non-payment.